Vendor Policy

Vendor Privacy Policy for MyBouquet

Last updated: 19 September 2024

MyBouquet operates the https://www.mybouquet.co.uk/ website, which includes a platform for vendors to sell their products. This privacy policy informs you of our practices regarding the collection, use, and disclosure of personal and business data when you use our vendor services and the choices you have associated with that data. By using our platform, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Personal Data: When you register as a vendor on our platform, we collect the following personal data:

  • Name
  • Email Address
  • Phone Number
  • Postal Address
  • Postcode

Business Data: As part of the vendor registration process, we also collect:

  • Business Name
  • Business Address
  • Contact Information
  • Product Details (e.g., descriptions, prices)
  • Stripe Connect Details for managing payment transactions

We may also collect non-personal data for analytics purposes, such as your device’s IP address, browser type, and operating system.

2. How We Use Your Data

We use the collected data for the following purposes:

  • To facilitate vendor registration and onboarding
  • To manage your vendor account and process product listings
  • To process payments through Stripe Connect for sales transactions
  • To provide customer support and respond to inquiries
  • To notify you of changes to our platform, policies, or services
  • For internal analysis and platform improvement

3. Data Sharing and Disclosure

We do not share your personal or business data with third parties except in the following circumstances:

  • Stripe Connect: Your payment information is shared with Stripe for the purpose of processing transactions.
  • Legal Requirements: We may disclose your personal or business data if required to comply with applicable laws or in response to requests from public authorities.

4. Data Security

We employ industry-standard security measures to safeguard your data. However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

5. Data Retention

We will retain your personal and business data for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

6. Your Rights

As a vendor, you have the right to:

  • Access your personal and business data
  • Update your personal and business data
  • Request deletion of your data

To exercise these rights, please contact us at support@mybouquet.co.uk.

7. Third-Party Services

Our platform integrates with third-party services such as Stripe for payment processing. We are not responsible for the privacy practices of these third-party services. Please refer to their privacy policies for more information.

8. Changes to This Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with the updated "Last Updated" date.

9. Account Deletion

We understand that your data privacy and control are important. If you wish to delete your account, please click the link below to submit your account deletion request. Please note that account deletion is a permanent action and cannot be undone.

Request Account Deletion

Once your account is deleted:

  • All personal data associated with your account will be removed from our system.
  • You will no longer have access to any services or content associated with your account.

If you have any pending transactions or issues that need to be resolved, we recommend addressing them before initiating the account deletion request.

If you decide to delete your account, please make sure to back up any data you may want to retain, as account deletion is irreversible.

10. Contact Us

If you have any questions about this privacy policy or your data, you can contact us at:

Email: support@mybouquet.co.uk